ACare Sungreen

Terms & Conditions

1. Client Consent and Acknowledgement
Consent to Treatment
Written consent forms must be signed before any surgery or medical procedure can be performed.
Clients acknowledge that all surgeries and medical treatments involve risks and potential complications.
No Guarantee of Results
Acare Sungreen does not guarantee any specific surgical, cosmetic, or medical outcome.
The treatment agreement exists solely between the client and the treating surgeon, hospital, or medical facility.
Role of Acare Sungreen
Acare Sungreen acts solely as a facilitator and coordinator of medical tourism services.
Acare Sungreen does not provide medical advice, diagnosis, or treatment.
Medical Suitability
Clients are strongly encouraged to seek approval from their healthcare provider before proceeding with treatment.
Additional medical evaluations or psychological assessments may be requested by the surgeon, hospital, or Acare Sungreen.
Travel and Medical Insurance
Clients are strongly advised to obtain travel insurance and medical or cosmetic surgery insurance covering their treatment and recovery.
Third-Party Services
Acare Sungreen is not responsible for loss, injury, delays, cancellations, or damages caused by third-party providers, including airlines, hotels, transportation providers, hospitals, clinics, surgeons, or healthcare professionals.
Limitation of Liability
To the fullest extent permitted by law, Acare Sungreen shall not be liable for any direct or indirect losses arising from treatment, surgery, travel, accommodation, recovery, or related services.
Medical Disputes
Any dispute relating to medical treatment shall be governed by the laws of the country where the treatment was performed.
Claims relating to medical treatment must be directed to the treating surgeon, hospital, or medical facility.
2. Pre-Surgery Health Screening
A comprehensive health screening may be required before surgery.
This may include:
a) Blood tests
b) Physical examinations
c) Imaging studies
d) HIV testing where required by the hospital or surgeon
If results indicate that surgery is unsafe, the surgeon or hospital may cancel or postpone treatment.
Refund eligibility will depend on the timing of cancellation and costs already incurred.
3. Accommodation and Aftercare
Patients shall remain in hospital until medically cleared for discharge.
Accommodation may be provided as part of the package.
Additional nursing services, private care, extended stays, or additional accommodation nights may incur extra charges.
Any pre-existing condition requiring additional care, medication, or extended recovery remains the client’s responsibility.
4. Surgical Outcomes and Revision Policy
Surgical outcomes depend on individual healing, anatomy, compliance with medical instructions, and other factors beyond Acare Sungreen’s control.
Clients agree to follow all post-operative instructions provided by the surgeon and medical facility.
Revision surgery, if offered, remains subject to surgeon assessment, hospital policies, and applicable fees.
5. Cooling Off Period
Once an invoice is issued and a deposit or balance is paid in full, clients have a fourteen (14) day cooling-off period after booking during which they may cancel and receive a full refund.
6. Deposit and Booking Confirmation
A booking is only confirmed upon receipt of the required deposit.
The deposit secures:
a) Surgeon consultation scheduling
b) Hospital reservations
c) Operating theatre reservations
d) Accommodation arrangements
e) Transportation arrangements
f) Administrative and coordination services
7. Cancellation Policy
Cancellation More Than 30 Days Before Departure
If a client cancels more than thirty (30) days before the scheduled departure date, only thirty percent (30%) of the deposit paid will be refunded.
The remaining seventy percent (70%) of the deposit shall be retained to cover administrative, reservation, and coordination expenses.
Cancellation Within 30 Days of Departure
If a client cancels within thirty (30) days of the scheduled departure date, all deposits paid shall be non-refundable.
Cancellation Within 6 Days of Departure
If a client cancels within six (6) days of departure, fails to board their flight, or decides not to travel, all deposits and payments made shall be forfeited and are non-refundable.
Cancellation After Arrival
Upon arrival in the destination country, clients must pay the remaining balance of their surgery package before any consultations, hospital admissions, procedures, or surgeries are performed.
If a client arrives but subsequently decides not to proceed with the surgery or refuses to make the required payment, all deposits paid shall be forfeited and are non-refundable.
Cancellation on the Day of Surgery
If surgery is cancelled on the scheduled surgery date, all surgery fees paid shall be forfeited.
Any rescheduling shall be subject to surgeon and hospital approval and may incur additional charges.
8. Flight Delays and Travel Disruptions
Acare Sungreen arranges hospital reservations, operating theatre bookings, surgeon schedules, accommodation, transportation, and related services in advance.
If a client experiences:
a) Flight delays
b) Flight cancellations
c) Missed flights
d) Airline schedule changes
e) Immigration issues
f) Travel restrictions
g) Any travel-related disruption
Acare Sungreen will make reasonable efforts to assist in rescheduling.
However, any costs associated with:
a) Rebooking operating theatre time
b)Hospital room reservations
c) Surgeon schedules
d) Accommodation
e) Transportation
f) Administrative coordination
shall be borne entirely by the client.
Additional payments may be required before a new surgery date can be confirmed.
9. Client Responsibilities
The client is responsible for:
a) Providing accurate and truthful information
b) Following all pre-operative and post-operative instructions
c) Attending all appointments
d) Maintaining valid travel documents
e) Obtaining travel insurance where appropriate
f) Complying with hospital and surgeon requirements
Failure to comply may result in cancellation of services without refund.
10. False Information and Non-Disclosure
Clients must disclose complete and accurate information regarding:
a) Medical history
b) Existing medical conditions
c) Previous surgeries
d) Allergies
e) Medications
f) Smoking habits
g) Alcohol consumption
h) Drug use
i) Any information relevant to treatment
If false, misleading, incomplete, or inaccurate information results in:
a) Surgery cancellation
b) Surgery postponement
c) Increased medical risk
d) Refusal of treatment by the surgeon or hospital
all deposits, booking fees, and surgery-related payments shall be forfeited and non-refundable.
11. Photography, Medical Information, Privacy and Confidentiality
Use of Photographs and Medical Records
Clients acknowledge and agree that photographs, videos, medical records, consultation records, and treatment-related information may be collected for the purposes of:
a) Medical assessment;
b) Surgical planning;
c) Communication with affiliated hospitals, clinics, surgeons, and healthcare providers;
d) Treatment monitoring;
e) Aftercare and follow-up services.
By engaging Acare Sungreen’s services, clients authorize Acare Sungreen to share relevant medical information and records with affiliated hospitals, clinics, surgeons, healthcare professionals, and service providers where reasonably necessary to facilitate consultation, treatment, surgery, accommodation, transportation, aftercare, and related services.
Privacy and Confidentiality
All client information, medical records, photographs, videos, and personal details shall be treated as private and confidential.
Acare Sungreen will take reasonable steps to protect and safeguard client information and will not disclose confidential information to unrelated third parties without the client’s consent, unless required by law or necessary for the provision of services requested by the client.
Before and After Photographs
Before and after photographs are collected primarily for medical documentation, treatment assessment, surgical planning, progress monitoring, quality assurance, and communication with healthcare providers.
Such photographs remain private and confidential and will not be used for advertising, promotional, marketing, educational, or public purposes without the client’s prior written consent.
Client Authorization
By proceeding with Acare Sungreen’s services, the client acknowledges and authorizes Acare Sungreen to collect, store, process, and transmit relevant personal, medical, and treatment-related information as reasonably required for the coordination and facilitation of medical tourism services.
The client further acknowledges that such authorization remains valid for the duration of their engagement with Acare Sungreen and any necessary follow-up care thereafter.
12. Marketing, Testimonials, and Community Groups
Acare Sungreen may use publicly shared reviews, testimonials, photographs, videos, or social media content for promotional purposes, subject to applicable privacy laws.
Clients may be invited to private support groups or community forums operated by Acare Sungreen.
Participation is voluntary and may require agreement to confidentiality or non-disclosure obligations.
13. Amendments
Acare Sungreen reserves the right to amend these Terms and Conditions at any time.
Continued engagement with Acare Sungreen after any amendment constitutes acceptance of the updated Terms and Conditions.
14. Language of Terms and Payment
These Terms and Conditions are provided in English. The payment page, payment instructions, invoices, and related booking information may also be provided in English. By proceeding with a booking or payment, the client acknowledges that they have had the opportunity to read and understand these Terms and Conditions and agrees to be bound by them, to the fullest extent permitted by applicable law.
Where any translation or translated version of these Terms and Conditions is provided for convenience, the English version shall be the reference version in the event of any inconsistency or discrepancy, to the extent permitted by applicable law.